Frequently Asked Questions

We usually ship your items the day after your order, but no later than 2 business days after.

If your order is over DKK 500, there are no delivery charges.
For orders under DKK 500, we charge a minimum shipping fee of DKK 45.

We ship throughout Denmark and to most EU countries.

You can always cancel your order by replying to our order confirmation email before we pack and ship your item.

After this, you can return your items within 100 days.

We strive to deliver correctly, but errors can of course occur. Should you not receive the correct item, you can always return it, and count on us to cover the costs.

Remember to state your order number and contact information, as well as an explanation of the error.

You can easily and quickly purchase return postage here: https://return.shipmondo.com/wool2fit

We will of course exchange any items that we deliver incorrectly. Also without any extra cost to you.

First, return your item with an explanation of the error, and include your receipt for postage.

You can easily and quickly purchase return postage here: https://return.shipmondo.com/wool2fit

As a general rule, you should probably use the size you usually do.

However!...
Be aware that you may often choose a slightly longer shoe than necessary to accommodate your toes, because many shoes are built on a narrow last.

It can therefore be a good idea to spend a little extra time finding your precise size by measuring your largest foot.

For example, visit our Size Guide and find the length and width of your feet before choosing your shoe. This saves many frustrating exchanges.

Wool shoes should ideally feel like a warm and soft hug when you put them on.

Here you can choose shoes that fit your feet precisely!

For many years, we have worn narrow shoes with pointed toes that are actually too narrow and deform our feet.
The last determines the shape of the shoe. Even many slippers are "cut over a narrow last," and we have done something about that.

Choose from 3 lasts!
We felt our wool shoes over a Narrow, Wide, and Medium Wide last.
So now you have the opportunity to find a shoe that fits your feet better - not just in length, but also in width.

(You'll find the Size Guide to the right - just above the sizes.)

You can always return your items to our warehouse at the following address:

Wool2fit Return Address
Bransagervej 10
9490 Pandrup
Denmark

You can easily and quickly purchase return postage here: https://return.shipmondo.com/wool2fit

At wool2fit.dk, we naturally follow all applicable laws and consumer regulations regarding e-commerce, and often more. According to the law, you "only" have a 14-day right of withdrawal.

At wool2fit.dk, we have gone a step further and offer a 100-day full return policy on all unused items valid from the date of receipt - that's what we call good service!

At wool2fit, all items are checked before dispatch. If there should still be an error in the processing, we will of course try to rectify the error as best as possible.

When you shop at wool2fit.com, you have a 24-month right to make a complaint. In other words, you can have the item repaired, exchanged, refunded, or receive a price reduction – depending on the specific situation.

You should read more about exchanges, complaints, and the right of withdrawal in our terms and conditions

Wool is "self-cleaning"
Air your wool shoes well between uses. Wool contains lanolin, and is therefore dirt and odor repellent, so you avoid washing. You can usually knock dust and dirt off your wool shoes.

Washable
If it becomes necessary, wash them gently by hand or on a wool program with wool soap.

We use Mulesing-Free wool from New Zealand, Australia, and Tibet.

The wool is not carbonized, and if it is dyed, it is with the highest quality dyes that meet all our European and Danish legal requirements for colorants.

Yes!
You can wash your wool shoes at 30° on a wool cycle.
You can use a shampoo or a special wool detergent.

There are no cooling elements in the shoes, but wool is excellent at absorbing moisture and wicking it away from your skin.
Therefore, you will likely sweat just as much in a pair of wool shoes in the summer as in other shoes. The only difference is that you won't be "sloshing around" in your own foot sweat.
Also note that the lanolin in the wool prevents unpleasant odors from penetrating the wool.

Always remember to air out all your shoes thoroughly so they are dry when you put them on.

Our wool is not carbonised, so it is pleasantly soft, and it contains a natural layer of lanolin around each individual fibre. This lanolin acts as a strong protection against dirt and odour.

So no! Your shoes won't smell bad just because you wear them barefoot.
Remember to air them out well so they are dry when you put them on.

Our wool shoes are not waterproof, but they repel water and are thus water-resistant.

Wool contains lanolin, which protects each individual wool fiber against dirt, odor, and water. Therefore, water will run off the wool. This means that light rain will also run off your wool shoes. If you step in a puddle or force water into the felt, you will probably get wet feet.

All our soles are made of natural rubber. This means rubber derived from a rubber tree, also called latex. Most of it comes from Sri Lanka, but you can safely compost it in your Danish garden.

Latex rubber or natural rubber (from a rubber tree) is the material you might know from the classic old "desert boots". It is one of the most slip-resistant materials available.

YES!
Wool shoes are some of the most comfortable things you can put on your feet, and it doesn't get any less comfortable when you wear them outside.
The thick rubber sole is both waterproof and non-slip.

Use your SlipOns and Espadrilles as lovely summer shoes, and just pull on your boots for an autumn or winter trip to the city.

We cannot certify that our wool shoes are organic, but we can guarantee that they are made from 100% natural materials.

No, not all felt is made of wool.
Often, you will find that the felt is made of polyester, or that a plastic material has been blended with the wool.
We want to avoid plastic entirely for several reasons.
Firstly, because we see no reason to use plastic. (It is often used because it is cheaper).
Secondly, because plastic material easily absorbs unpleasant odors and cannot wick moisture away from the skin.

There are absolutely no heavy metals in the colours!
All colours we use are of the highest German standard and comply with all our strict Danish and European legal requirements.

We produce all our wool shoes in Nepal, where we work closely with a skilled and experienced workshop, employing many trained felt craftspeople.

When Thomas Glerup was co-owner of Glerups, he participated in a Danida project that resulted in a workshop in Kathmandu, Nepal. He continued this workshop when he started Betterfelt and secured a contract with ECCO. Thomas Glerup has thus personally trained a large number of skilled employees in Nepal so that they can compete with the more industrialized production in Europe.

Naturally, there is equal pay for equal work in our workshops.

However, this is not a given in Nepal, which has a rather old-fashioned view of gender roles. Nevertheless, we make it a point of honour to pay our felt artisans at the same level as a male schoolteacher in Kathmandu.
In addition, a small extra savings fund is paid out, which can be disbursed on special occasions, such as weddings, etc. Finally, our felt artisans receive a contribution that ensures schooling for their school-aged children.

Yes, all our products are designed by Thomas Glerup Kristensen.
Thomas has worked with wool for over two decades and was a co-founder of both Glerups and Betterfelt.